Kohima, The Nagaland Police will launch a single-window portal within the next 10-12 days to enable residents to report grievances online, track the status of their complaints and access inquiry reports, DGP Rupin Sharma said on Tuesday.
Senior officers, from the police station level to the DGP, will also be able to monitor the status of complaints. The state-level convergence meeting was organised by Mission Vatsalya and Mission Shakti under the Department of Social Welfare of the state government, in collaboration with Nagaland Police and the Nagaland State Legal Services Authority . It brought together key functionaries and frontline workers from all 17 districts to strengthen coordination and develop a more integrated response to violence against women and children.
Addressing a state-level convergence meeting on violence against women and children here, the director general of police said the proposed system would allow people to submit complaints to the police regardless of whether the matter is ultimately found to be civil or criminal. Under the system, every complaint received will be assigned by the officer-in-charge of the police station concerned to an investigating officer for preliminary inquiry, he said, adding that the officer will determine whether the matter involves a cognisable offence, non-cognisable offence or a purely civil dispute. If a cognisable offence is established, the police station will be required to register an FIR and in non-cognisable cases, complainants may be advised to approach a magistrate, while purely civil matters will remain outside the police’s jurisdiction, he said. Sharma said complainants would be able to track the progress of their complaints electronically and, as provided under the new criminal laws, download a copy of the inquiry conducted by the police. The system, he said, could be particularly useful in cases involving domestic violence, child abuse, stalking and harassment, as repeated complaints could help police identify patterns of behaviour and intervene before they escalate into more serious offences.
