It directed the retailer to refund the price of the product and pay ₹ 10,000 as compensation and litigation costs. The District Consumer Disputes Redressal Commission has held Vishal Mega Mart guilty of deficiency in service and unfair trade practice for selling an expired packet of Kellogg’s Multigrain Chocos to a consumer.
The consumer approached the store but alleged that no action was taken.
He subsequently sent a legal notice to the company on January 10, 2026, but received “no response”, following which he approached the consumer commission seeking a refund, ₹ 2 lakh in compensation and litigation expenses.
It directed the opposite parties to refund ₹ 182, the price of the product, within 30 days of receiving a copy of the order. In case of default, they would have to pay ₹ 200 per day from the date of the order until payment, subject to a maximum of ₹ 10,000. Vishal Mega Mart, in its defence, denied any deficiency in service or unfair trade practice. The company argued that merely producing a bill did not establish that the expired product shown in the photographs was the same product purchased in that particular transaction.
