The Central Consumer Protection Authority (CCPA) has stepped up its scrutiny of Apple Inc. over technical problems reported by iPhone users following the rollout of iOS 18, news agency PTI reported, citing official sources.
The consumer regulator has now initiated a detailed investigation into the complaints, nearly a year after it first sought an explanation from Apple over the reported issues.
However, with complaints continuing a year after the notice, the regulator has now moved ahead with a detailed probe into the matter, sources said.
The CCPA had issued a notice to Apple last year, asking the company to provide details about the technical problems, when they first emerged and the measures taken to resolve them.
“The CCPA’s escalation of the case and its scrutiny of Apple’s software warranty terms is a welcome step,” LocalCircles said in a statement. At the same time, it said that consumer relief would continue to depend largely on “Apple’s internal prioritisation and willingness to publicly acknowledge the extent of the problem” unless the authorities issue enforceable directions or penalties.
The development comes as a recent survey by LocalCircles found that complaints from iPhone users have risen compared with the findings of its previous study conducted in January 2025. The organisation has also renewed its demand for class action against Apple Inc, claiming that affected iPhone users have not received a proper solution so far.
LocalCircles said it intends to submit its latest findings to the CCPA as an input for the ongoing investigation, as well as share them with other relevant authorities.
