Citizen complaints triggered nearly two-thirds of food safety inspections across Gurugram in September, with social media and government grievance portals emerging as a key sources of leads for enforcement teams.
Eleven complaints were received through social media, while eight were registered through the Prime Minister’s and Chief Minister’s grievance portals. Teams inspected the establishments and collected samples wherever required. Enforcement teams carried out at least 31 targeted inspections across the city’s two primary zones last month, according to data shared by the district food safety department. Of these,19 were linked to complaints received through digital and government grievance channels, officials said. Together these accounted for 61.31% of the inspections carried out during the month.
Officials said the complaints ranged from concerns about the quality and safety of food being sold to suspected violations at food establishments. Dr Deepak, food safety officer, Gurugram-II,said, “The department is very vigilant about any food safety violations and strict action will be taken against the violators. Officials said several inspections resulted in samples being collected from establishments across the city and action will be decided after the test results are received. Officials said complaints help the department with specific locations and establishments for verification.Teams then conduct inspections to determine whether food safety norms have been violated.
