Delhi: Call centre duping US victims of around ₹100 crore busted, 11: A practical reader guide

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New Delhi, The Delhi Police has busted an illegal international call centre in Pitampura that allegedly cheated victims in the US of around ₹ 100 crore through a tech-support scam, arresting 11 people, officials said on Thursday.

Its members allegedly installed malware on victims’ computers remotely, triggering pop-ups directing them to a toll-free number for technical assistance. The victims were then allegedly induced to install a software which allows the fraudsters remote access to their computers. Police seized ₹ 41 lakh in cash, 29 laptops, 25 mobile phones, eight routers and an SUV from the premises. A case was registered on September 22 under relevant sections of the Bharatiya Nyaya Sanhita and the Information Technology Act at the Special Cell police station, New Delhi.

The syndicate targeted victims in the US through a sophisticated tech-support fraud, according to police. They were subsequently told that their bank accounts were also at risk and were transferred to another accused posing as a bank official, police said. The gift card details were allegedly shared in online groups with key members of the syndicate and later redeemed or encashed elsewhere, police said. The accused allegedly used fake names such as Williams, Rayan, Sofi, Genny and Alex while communicating with the victims, police said. The arrested accused have been identified as Kawal Preet Singh alias Sunny Singh , Prashant Nanda , Akshat Singh alias Shivam , Chitra Narah , Rohan Jairath , Gaurav Saklani , Sachin Ghildiyal alias Sachin Sharma , Irshad Rahman , Navneet alias Naveen , Nigthoujam and Phebo Wangshu , police said.