Reports on Downdetector showed a spike in complaints, with payment failures making up the majority of reported issues. Clover POS users reported payment disruptions on Sunday.
Clover later confirmed that some merchants were experiencing problems with Mastercard and Visa card transactions. The reports suggested that merchants were primarily facing trouble completing transactions rather than accessing the platform itself. 85% of user complaints were related to payments, while 8% involved funds transfers and 5% involved the Clover app, according to Downdetector.
The company said it was investigating the issue and working with the card networks to restore normal processing. “Mastercard and Visa are experiencing an outage that may impact processing for some merchants,” Clover said in a status update .
Clover is a cloud-based point-of-sale platform used by businesses to manage payments, inventory, employee operations and other retail functions. The system is widely used by restaurants, shops and small businesses that rely on card processing for daily transactions. When payment networks experience disruptions, Clover terminals can be affected even if Clover’s own services remain operational. Card authorization depends on multiple systems
