ADT, which provides residential and small business electronic security, fire protection, as well as other alarm monitoring services, appeared to be facing issues on Wednesday, August 12.
Why It Matters
At the time of writing, over 5,000 people lodged complaints on Downdetector, which tracks outages across the US . It appears that the issue is nationwide. App is also not working. Their servers seem to be down.”
Yet another said “ADT alarm chirped and is giving the “reporter failure” and “cellar failure” messages.
How to fix ‘reporter and cellular failure’ issue, ‘login’ issue
The ‘reporter and cellular failure’ means the control panel or base has lost access to ADT’s monitoring center over the cellular network. However, this would work if the issue were on the user-end, and at present it appears as though the server-related issues are causing login problems. To fix this issue, a system reboot is needed. If it doesn’t work, one can try to reposition the hub away from metal objects or near a window, or even run a manual communication test. Again, one user already noted that a reboot didn’t help, and given the issue appears to be on ADT’s side, user-end fixes are unlikely to solve the problem.
For those facing login issues, one can check their credentials and caps lock, reset the password via the ADT Login Page, wait 30 minutes if locked out, update the app, or clear browser cache.
Key Questions
On X, people also noted that they couldn’t get through to ADT representatives. “My ADT is down and no answer when calling them. Anyone else having issues?,” one wrote . Another added “@ADT getting a no cellular error and the app will not connect. Rebooted and same. Problem on your end?”.
